Learn Anywhere

Discover the power of online learning! Every month, we bring in a new guest for the balloon industry
and other complementary disciplines, so your education is well rounded and propels you forward in your business.

Advance New Skills in Mastermind

Ongoing support/encouragement
1st Monday of the month Q & A
Group Coaching Membership
Decor 101
Goal Setting/Vision Board training
Plus access to monthly 4th Tuesday of the month webinars and replays while an active member

*Balloon Boss Members Only

Love What You Do

By learning new material each month, you can add fresh new designs to your portfolio, exciting new ways to market to your audience,
and gain confidence in your sales technique, all from the comfort of your home or office. If you miss the live session, catch the replay!

February 2017 Webinar

Creating the Upsell & Excellent Customer Service!

Brenda Shelton

Balloon People TX

Originally Aired Tuesday, February 28, 2017


Topics include:

Creating the Upsell

How to turn a quote for an arch into a great event budget

Creating a conversation based on services available

Engaging customer to be excited to buy


Excellent Customer Service

What does excellent customer service look like

Quoting process

Follow up prior to event

Providing what you promised

At the end of the event set up

During Strike

After the event


Brenda lives in Round Rock Texas and provides Balloon decor and entertainment services. She is continually attracting new clients along with serving many delighted repeat clients.

Brenda will share how to increase your sales buy suggesting the decor that you know will make a dynamic impact on the event.

You are the balloon professional. The person contacting you typically has NO IDEA the scope of designs that can be created with balloons.

Do you struggle knowing what to say when a client contacts you? Do you get off the phone, or send an email and wonder should I have said something different?


Join Brenda and Joette on February 28th as they role play client sales conversations that direct the “price shopper” into being an educated and excited customer.

The Fine Print: These trainings are for personal use by those purchased to improve your balloon business. All materials are copyright by the individual teachers and are not to be reproduced or used in training outside of Ballooncoach.com membership without the written permission by the instructor.