Member Area FAQ


FREQUENTLY ASKED QUESTIONS

The Exclusive Member Area is designed to provide valuable resources to clients who invest in themselves.

Access Member Area

 

Resource Frequently Asked Questions

 

The member area houses the class replays, downloads, and other coaching material.

 

The member area is accessed with a username and password. Click here if you have not received or if you have forgotten your username and password.

Forgot Log-In

What happens if I cannot access material in the member area?

It could mean a couple of things. It’s possible that your purchase did not include what you think it should. Also, accessing replays and class materials are for up-to-day subscribers. If your subscription is suspended, your access will be denied until your account is brought up to date.

If you wish to cancel your subscription, you’ll still have access to the classes you did purchase, but please communicate that with us, otherwise your access is denied until there is a zero balance.

Please send me an email or Jen an email if you have any questions about your subscription.
Please send Mindy an email if you have any technical questions or cannot access pages.


Where do I find Replays and Materials?

Access Replay Page is found here: BalloonCoach Replay Index


What if the video is blurry?

Refresh your screen and make sure you have a strong internet connection. Also allow a few minutes for the video to load. These classes are over 1 hour in length, and some are close to or longer than 2 hours. That’s like a movie! You can also make the video as large as your screen by clicking the little arrows on the bottom right-hand corner of the video replay (hit your ESC button to shrink to normal size or use your mouse to click in the lower right-hand corner – it will be a box rather than an arrow).

See the screenshot below.


 

How To Access Your Downloads

The downloads are found on this page: BalloonCoach Downloads Downloads include instructions for specific Balloon Designs and other specific downloads for purchase.

NOTE: If you’re looking for notes that accompany a specific webinar class, please go to that specific class. All class notes are found with the replay.